This is a summarised version of the Terms and Conditions. See the full version here.
Delivery, return and refund
shipping
Orders are processed within 3 working days from the order date, and shipped from France using the services of La Poste (national French post).
Shipping rates are calculated accordingly to the weight/size of your order and the country of destination.
Indicative delivery times:
• France: 3-4 working days
• Europe: 4-8 working days
• International: 8-20 working days (may be subject to delays caused by Custom procedures).
• France: 3-4 working days
• Europe: 4-8 working days
• International: 8-20 working days (may be subject to delays caused by Custom procedures).
order tracking
• National orders (France and DOM-TOM) are all sent with a tracking code, by default. You will receive the tracking number code by email.
• European orders are not tracked by default. I strongly recommend choosing this option if your order total is > 40€.
• International orders (outside EU) are all sent with a tracking code, by default. You will receive the tracking number code by email.
Don’t forget to check your spam folder if you don’t receive any email after your purchase.
• European orders are not tracked by default. I strongly recommend choosing this option if your order total is > 40€.
• International orders (outside EU) are all sent with a tracking code, by default. You will receive the tracking number code by email.
Don’t forget to check your spam folder if you don’t receive any email after your purchase.
Errors and damaged parcels
You have received the wrong item? Your parcel seems damaged? Please contact me at shop@annalisapapagna.com for assistance.
packaging
All orders are packed in flat, rigid, cardboard envelopes. Larger prints are rolled and packed in cardboard tubes.
Each object is protected in an individual cello bag
custom and duties
If you live outside UE, your order may be subject to Custom fees (taxes, duties, processing fees, etc) upon arrival. You are responsible for the payment of these fees.
Return and refund
If you change your mind, you can return your order within 14 days from the delivery date and you will be fully refunded, including delivery fees.
Contact me at shop@annalisapapagna.com mentioning your name or order number: I will provide you all details to return your order.
Returned items must be in their original conditions and packaging. Your are responsible for the shipping cost of the returning parcel.
Contact me at shop@annalisapapagna.com mentioning your name or order number: I will provide you all details to return your order.
Returned items must be in their original conditions and packaging. Your are responsible for the shipping cost of the returning parcel.
Cancellation
This shop doesn’t accept cancellations after checkout and payment.